Processing your order
Orders are processed within 1–3 business days of payment. You'll receive an order confirmation straight away, and a separate email with your tracking number as soon as your carrier ships.
Shipping methods and timeframes
- Standard tracked shipping — free on every order.
- Estimated delivery: 5–11 business days to the United States, 10–20 business days to other regions we serve.
- Carriers used: tracked postal and courier services via our fulfilment partner (for example USPS within the United States).
- Standard tracked shipping only — no express option at this time.
Estimates start from dispatch, not from the order date, and are made in good faith — carriers, customs and peak seasons can add time. Your tracking link always has the latest word.
Where we ship
We currently ship to the United States. If your country isn't listed at checkout, email us — we'll tell you honestly whether we can get one to you.
International orders may attract import duties or taxes on arrival, which are the customer's responsibility.
Tracking
Every order ships tracked. Your tracking number arrives by email at dispatch, and updates run from our door to yours. You can check progress at any time on our Track Your Order page. If tracking hasn't moved for 5 business days, get in touch and we'll chase the carrier for you.
30-day returns
Wear the Philipa for up to 30 days from delivery. If it isn't the easiest, best-looking carrier you've tried, you can return it for a refund. To qualify, the carrier should be:
- clean and in resalable condition, with no damage beyond normal try-on wear; and
- returned with its original packaging where possible.
Customers are responsible for arranging and paying return shipping for change-of-mind returns. We do not provide prepaid return labels or reimburse these shipping costs. If your item arrived faulty, damaged, or not as described, we cover reasonable return postage. Your statutory rights are not affected.
How to start a return
- Email general@maisonphilipa.com with your order number and the reason for return.
- We'll reply within 2 business days with the return address and instructions.
- For a change-of-mind return, send the carrier back using a tracked service at your own expense, and keep your lodgement receipt until the refund lands.
Refunds
Once your return arrives and is checked, we'll refund the amount you paid for the returned product, after any discounts, to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show it.
Return shipping is paid by the customer and is not included in the refund for change-of-mind returns. Free shipping on your original order does not include free return shipping. For faulty, damaged or incorrect items, see the section below.
Exchanges
Want a different colourway? The fastest route is a return for refund and a fresh order — but email us first; if stock allows we'll arrange a direct swap.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or not what you ordered, email us within a reasonable time with photos and your order number. We'll make it right — replacement or full refund, including any return postage. Nothing in this policy limits your statutory rights under applicable consumer law.
Contact
All shipping and returns questions: general@maisonphilipa.com.