Who we are
This policy is issued by Maison Phillipa Pty Ltd trading as Maison Philipa ("we", "us", "our"), of Victoria, Australia. For anything privacy-related, contact general@maisonphilipa.com.
What we collect
- Order details — your name, email address, shipping address, phone number, and what you bought.
- Payment information — handled entirely by Shopify Payments. We receive confirmation that payment succeeded; we never see or store your full card number.
- Correspondence — emails you send us, so we can help and keep a record of what was agreed.
- Site usage data — pages visited, device and browser type, approximate location, and interactions such as viewing the product or starting checkout, collected via cookies and similar technologies (see below).
How we use it
- To process, ship and track your order, and to send you order updates.
- To answer your questions and handle returns or issues.
- To measure and improve how the site and our advertising perform.
- To send marketing emails only if you have opted in — every one includes an unsubscribe link.
- To meet legal obligations (tax, accounting, fraud prevention).
Cookies and the Meta Pixel
This site uses the Meta Pixel (from Meta Platforms, the operator of Facebook and Instagram). It sets cookies and records events such as page views, product views and checkout starts. We use this to measure our advertising and to show more relevant ads to people who have visited the site. Meta may associate this data with your Meta account and processes it under its own privacy policy.
Your choices:
- Adjust your advertising preferences in your Facebook / Instagram settings (Meta's "Ad preferences" and "Off-Facebook activity" tools).
- Block or clear cookies in your browser settings.
- Use your browser's private/incognito mode or "Do Not Track" setting to limit tracking.
We use the Meta (Facebook) Pixel and Conversions API to measure our advertising, and Shopify's built-in analytics to run checkout and orders. We do not use Google Analytics.
Who we share it with
Only the service providers needed to run the store: our payment provider(s), shipping carriers and fulfilment partners, our e-commerce and email platforms, and Meta as described above. Each receives only what it needs for its job. We do not sell personal information to anyone.
Your order is fulfilled and dispatched by our international fulfilment partner. To pack and ship your parcel we share your name, delivery address, email and phone number with them — only for that purpose. This means your details may be processed outside your country of residence.
How long we keep it
Order records are kept for as long as the law requires (around 7 years for tax and accounting). Marketing data is kept until you unsubscribe. Site analytics data is retained per the settings of the tools listed above.
Security
The site is served over HTTPS, payment is handled by accredited providers, and access to customer data is limited to the people who need it to serve you. No system is perfectly secure, but we take reasonable steps to protect what you share with us.
Your rights
Depending on where you live (including under the Australian Privacy Act, the EU/UK GDPR, or US state privacy laws), you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email general@maisonphilipa.com — we will respond within 30 days. You may also lodge a complaint with your local privacy regulator (for example, the OAIC in Australia).
Children
Our products are for parents and caregivers; the site is not directed at children, and we do not knowingly collect personal information from anyone under 16.
Changes to this policy
If we change how we handle personal information, we'll update this page and the date at the top. Material changes will be flagged more prominently.
Contact
general@maisonphilipa.com · Maison Phillipa Pty Ltd, Victoria, Australia